Cancellation, Late Arrival & Refund Policy
To ensure seamless studio operations, respect dedicated time slots, and maintain fairness for all clients, please review our scheduling guidelines.
Dear Valued Client,
We sincerely appreciate your trust and patronage at Elegant Sugaring & Beauty Bar. Because our aesthetic treatments are reserved exclusively for you with dedicated room and specialist preparation, last-minute changes directly affect our therapists and other clients awaiting appointments. Please adhere to the following scheduling policies.
Cancellation & Rescheduling Notice
You can conveniently modify or reschedule your booking online 24/7 through your Client Portal or by calling our studio directly at +1 (905) 638-0771.
Booking Deposit Guidelines
To protect valuable treatment time, a non-refundable deposit will be required under the following conditions:
- For multi-service, extensive full-body, or custom bridal appointments.
- Prior to scheduling specialized laser or microdermabrasion patch assessments.
- For client accounts with a history of missed sessions (no-shows) or cancellations made with less than 24 hours' notice.
Package Sessions & Missed Visits
If you have purchased a multi-session treatment package (e.g., Brazilian sugaring 3-packs or Full Body series) and fail to attend your confirmed session without prior notice, that session will automatically be deducted from your remaining package balance.
This policy ensures fairness to other clients and compensates our aesthetic specialists for the blocked calendar time.
Late Arrival Grace Period (5 Minutes)
We understand that traffic in Mississauga and unforeseen delays occur. We extend a 5-minute grace period for scheduled appointments.
Arrivals Beyond 5 Minutes:
If you arrive more than 5 minutes late, we may need to shorten, customize, or reschedule your service so that subsequent client appointments are not delayed. Full service fees apply for the reserved time window.
Refund Policy & Product Sales
To maintain standard aesthetic clinic integrity, please review our sales policies:
All completed services rendered and booking deposits are strictly non-refundable.
All skincare products, scrubs, and serums are final sale for hygiene reasons.
Packages are final sale, non-refundable, and non-transferable to other clients.
Studio Inquiries & Appointment Support
If you need to change your appointment or have an emergency, please notify our studio immediately:
Ready to Schedule Your Appointment?
Book your personalized organic sugaring or clinical facial with Lead Aesthetician Joti Pant today.
